JOB DESCRIPTION: ASSOCIATE DIRECTOR, ADVANCEMENT OPERATIONS

POSITION TITLE: Associate Director, Advancement Operations

DEPARTMENT: Advancement

REPORTS TO: Chief Advancement Officer

FLSA: Exempt

LAST REVISED: 09/29/2017

POSITION SUMMARY:

The Associate Director, Advancement Operations is responsible for directing and managing advancement operations which include fundraising systems, oversight of annual and direct mail campaigns, the volunteer engagement program, the donor database system, and the faith & foundations grants program.

ESSENTIAL FUNCTIONS:

Advancement Operations and Fundraising Systems

Oversee and grow the agency's annual and direct mail fundraisers and implement industry best practices to advance this fundraising stream
Direct management responsibility for staff leading the advancement programs for the donor database, direct mail campaigns, faith & foundations grants, and volunteer programs
Lead an inspiring volunteer program to excite volunteers to engage with the agency across multiple fronts
- Partner with Chief Information Officer and Database Manager to ensure the availability, usability, integrity, and security of the donor database
- Manage the donor stewardship process, in conjunction with the major donor program, and grant making process to grow funding from individuals, foundations, faith based organizations, and businesses
- Manage an annual plan that supports strategic and agency business plan for all advancement initiatives
- Coordinate public engagement activities for the advancement team, oversight of agency tours and development of effective speaker's bureau
- Ensure that advancement operating policies and procedures are documented and maintained

Participate in Department, Team and Agency Committee Meetings

Actively engage in department and agency project teams and participate on committees to create a culture of an engaged team agency wide
Participate in cross training opportunities to support department and agency initiatives
Support agency wide campaigns and projects
Represent the agency at community events
Represent the agency through agency tours and internal events
Perform other duties as directed

This list of essential functions is not intended to be exhaustive. Crisis Assistance Ministry reserves the right to revise this job description as needed to comply with actual job requirements.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

Proven passion for serving people in poverty, and desire to work towards making Charlotte-Mecklenburg a better place for all
Experience as a senior level manager with a proven track record in setting clear team goals, delegating tasks, ensuring team deadlines are met, and ensuring strategic goals are accomplished
Successful fundraising experience at a nonprofit of similar budget
Experience creating an inspiring team environment with an open communication culture
Willingness and flexibility to work after business hours and on weekends as required
Experience working in a project management culture
Outstanding organizational and communication skills, and demonstrated public speaking and presentation experience
Demonstrated interpersonal/relationship building skills
Self-motivated; able to work independently and as a team member
Working knowledge of Blackbaud Raiser's Edge, or other donor database system
Proficient user of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Bachelor's degree required

WORKING ENVIRONMENT:

Monday through Friday, 8:30 AM to 5:00 PM in general are standard business hours
While performing the duties of the job, the employee will work in an office environment and is required to work predominantly standing, sitting, walking, using hands and arms, typing using a computer, answering the telephone and reaching with hands and arms

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. This job description should not be construed to constitute contractual obligations of any kind or a contract of employment between Crisis Assistance Ministry and any employee. Employment at Crisis Assistance Ministry is "at-will" and either party can terminate the employment relationship at any time, with or without just cause.

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